Returns/Damaged Shipments

Returns

Returns must contain the following form in the package:  Return Form

Big Carp Tackle offers a 30 day, 100% satisfaction guarantee from the date of your purchase. Just return your product in its original packaging to the address on your invoice along with the Return Form above. Returns may take up to 14 days to process. 

If you received an item that is faulty please contact us first before sending the item back.

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Items on sale and / or discontinued (Bargain Bin)
• Any Books or literature.
• Any liquids, pop-ups, DVD's, etc. that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, used, damaged, or is missing parts.
  

If an item is damaged in shipping DO NOT return it to us and see the "Damaged Shipments" section below. 

We do not sell used items on our website unless it is explicitly stated that the item is used.

When it comes to returning item(s) we do not pay for/reimburse for the return shipping cost unless the item(s) are defective or there was a mistake on our end of your order. Depending on the item(s) in question we may need the item to be inspected for a defect. In that case please ship the item(s) back to us and if it is found to be faulty we refund you the cost of the return shipping to us. 

If you are sending something back to for us to checkout or fix there may be a troubleshooting/repair fee of $10. 

If you return an item by requesting a return label from us, and the reason for return is not a result of an BCT error, the cost of the return label will be deducted from your refund unless your item qualifies for a free return (received wrong item or faulty).

Some item(s) returned for a refund that may charge a 10% restocking fee. Orders that are "Refused" at time of delivery automatically charged a 10% restocking fee that will be deducted from the refunded amount.

Damaged/Lost Shipment

For a lost package you will need to contact the local office of the shipping company. Sometimes the driver will put packages in a strange location. The local office can also start a lost package search for a missing package. Unfortunately there is not much that we can do until the package is officially marked as lost in their system. FedEx phone number is 1800GOFEDEX

If an item is damaged or lost a claim needs to be filed for the items. 

For FedEx/UPS:  To file a claim on your behalf we will need the order number, list of damaged items, and photos of the box and damaged items emailed to us at sales@bigcarptackle.com  FedEx usually has this resolved within 5 business days.

For USPS (starting June 1, 2022): Claims must now be filed by you, the buyer/recipient. USPS almost always asks for extra info or to see the package/item.  You will be reimbursed directly from USPS. Claims can be filed at your local post office or online at USPS Claim.  You'll need to create an account if you don't already have one.

In all cases you must keep the original packaging and materials and provide them to the shipping company if they request to inspect them. If they are requested and not provided the claim can be denied which means you will not receive replacement items.

If the products are over $100 (per item) please ensure you have enough insurance to cover the items. Every shipment is insured for $100 automatically (total shipment regardless of item value) and claims will only be paid up to $100 if no extra insurance has been purchased.

We are not liable for lost, stolen or damaged packages and recommend purchasing extra insurance (Insurance/Signature) and possibly a signature request. 

If USPS/FedEx does not honor your claim the next step we recommend is contacting your credit card or PayPal. 

Warranty

We honor all of the brands we carry warranty programs on items that were purchased through us. These can be found via the companies individual websites. For items not purchased through Big Carp Tackle any warranty/issues must be taken care of through the place you purchased the items from.  
An item that is damaged during use that is not normal wear and tear is not covered under warranty.

For issues with products we need your order number, description of what happened with the item, and photos showing any damage/issue with the product. These can be sent to sales@bigcarptackle.com